Refund and Cancellation Policy
If you need to reschedule the coaching appointment please give at least 12 hours notice unless there is an emergency or sudden illness and it isn’t possible to give that much.
Late for an Appointment
If you are up to 15 minutes late for an appointment, I will probably need to end the appointment at the time we were scheduled to finish, so you will have a shorter session. If you will be more than 15 minutes late, please let me know because otherwise I will assume you are not going to show and I might step away from my office and be unavailable for the rest of the session.
No Show / Forgetting About a Session
Life is busy. If you forget about one coaching session or don’t show up for a session, we can reschedule it for a time that works for both of us. If you forget about a second or third session, those will be counted towards your paid sessions. I prepare for our sessions and set aside time for you, so please do your best to be available and on time.
Refunding Payments for Discovery Session or Purchase of Individual Coaching Sessions
If you change your mind and decide not to go ahead with a Discovery Session or Individual Coaching Session, I will refund your money as long as you cancel by text, phone or email at least 12 hours before the scheduled session. Your money may be refunded to you through a different way than your payment method.
Refunding Payments for Coaching Packages
Sometimes our life circumstances change or we change our minds. If you have purchased a coaching package and let me know you’d like a refund before we have completed all the sessions, I will provide a prorata refund. Your request must be made within the time period before the sessions expire (for example, within twelve months for the Complete Change Package). The cost of the sessions you used will be calculated at either the hourly rate for individual sessions or at the cost of a smaller package plus individual sessions, and the balance will be refunded. If the coaching sessions are not what you expected, please discuss your concerns with me prior to asking for a refund to give me an opportunity to meet your expectations.
Refunds with Exchange Rate Differences
If you paid for your coaching sessions with something other than Canadian currency, the exchange rate may be slightly different at the time of the refund, which may mean you are receiving more or less than you would have received if you had cancelled on a different day.